Technical Requirements
Everything you need to know to get started with Atera-Home's financial platform. We've made sure our system works smoothly across different devices and browsers, so you can focus on what matters most – managing your finances effectively.
System Requirements
- Operating System Windows 10+ / macOS 10.14+ / Linux
- RAM Memory 4GB minimum, 8GB recommended
- Storage Space 2GB available space
- Internet Connection Broadband required
- Screen Resolution 1280x720 minimum
Mobile Devices
- iOS Version iOS 13.0 or later
- Android Version Android 8.0 (API level 26)
- Storage Required 500MB free space
- Network WiFi or 4G/5G connection
- Security Device passcode/biometric
Common Setup Questions
My browser seems slow when using the platform. What should I do?
First, try clearing your browser cache and cookies. Close any unnecessary tabs or
applications running in the background. If you're using an older computer, consider
upgrading your RAM or switching to a lighter browser like Chrome. We also recommend
closing other financial applications while using our platform for optimal
performance.
Can I use the platform on multiple devices simultaneously?
Yes, you can access your account from multiple devices. However, for security
reasons, active sessions on other devices will be logged out when you sign in from a
new location. This helps protect your financial information. You can have the mobile
app and web browser open at the same time without issues.
What happens if my internet connection is unstable?
Our platform automatically saves your work every 30 seconds, so you won't lose
progress during brief disconnections. If your connection drops while making a
transaction, don't worry – the system will either complete it safely or roll it back
entirely. You'll receive an email confirmation either way. For best results, we
recommend a stable broadband connection of at least 5 Mbps.
Do I need to install any special software or plugins?
No additional software is required. Our platform runs entirely in your web browser
using modern web standards. You don't need Flash, Java, or any other plugins. This
approach keeps your system secure and ensures compatibility across different
operating systems. Simply open your browser and you're ready to go.
Need Technical Help?
Our technical team understands that not everyone is comfortable with technology. That's perfectly fine – we're here to help you get set up and running smoothly. Whether you're dealing with browser issues, mobile app questions, or just want someone to walk you through the setup process, we're available to assist.
Get Technical Support